Privacy Policy

Walkthroo is operated by Pompido Inc. ("Pompido," "we," "us," or "our"). Walkthroo collects information that you provide directly when using our platform. This includes: Account Information: When you register, we collect your name, email address, phone number, and password. Contractors additionally provide business name, contractor license number, insurance documentation, W-9 tax information, and service area details. Project Information: When homeowners post projects, we collect project descriptions, budget ranges, timelines, property locations, and any photos, videos, or documents you upload. Communications: We may collect messages and communications exchanged through the platform between homeowners and contractors. Payment Information: For contractors, we collect billing details necessary to process lead fee payments. Payment card information is processed and stored by our third-party payment processor, Stripe. Full card numbers never touch Walkthroo servers; we store only a payment reference along with your card's brand and last four digits so you can recognize your saved payment method. Camera, LiDAR, and 3D Scan Data: If you choose to use our optional 3D room scanning feature on a supported iPhone or iPad, Walkthroo accesses your device camera and LiDAR sensor to capture a 3D model, floor plan, and measurements of the space you scan. Scan data includes room geometry (walls, doors, windows, and detected objects), room dimensions, and any spatial annotations you add. A scan by itself stores no photos, video, or sound of your space; those are captured only if you choose Record Video, described next. Scanning is always initiated by you, the camera is only active while you are actively scanning, and the resulting scan is uploaded to your project so that contractors can prepare accurate estimates. We do not use this data for facial recognition or advertising. Walkthrough Video (optional): While scanning, you can choose Record Video. If you do, Walkthroo records a walkthrough video of your space with sound, keeps a separate audio-only copy of the soundtrack, saves a small set of still camera frames from the scan (up to 120 per scan segment) together with the camera positions they were taken from, and keeps a timeline of when each wall and object was detected, the time of the recording, and (once it is transcribed) its language. All of it is stored with your project. You cannot delete an individual walkthrough recording. The camera positions let us work out which part of your space the camera was facing while you spoke. The still frames themselves are stored only as inputs for Walkthroo's own future scan processing: they are not analysed today, they are never sent to any AI provider, and they are not shown to contractors. The microphone picks up everything around you, so anyone talking nearby will be recorded too. Their words are treated exactly like yours: they are in the video and the audio copy and, when walkthrough notes are available (see below), they are transcribed and can be used in the draft. Please let people nearby know before you record. We tell you this before every recording, and nothing is recorded until you confirm you understand. Written Notes and Scope Drafts: When you choose Record Video and walkthrough notes are available in your app, we use what you say to help draft your project scope. The audio-only copy of your recording is sent to OpenAI, our speech-to-text provider, which turns it into a written transcript. Only the audio goes to OpenAI: no video, camera frames, or scan images ever leave Walkthroo's servers. We then use Anthropic, our AI drafting provider, to draft your project scope from that transcript, your scan measurements, the project details you typed (including your project's city, state, and ZIP code, but never your street address), any notes you pinned on your floor plan, and your answers to follow-up questions. No images of your home are sent to any AI provider. The draft is generated automatically and can contain mistakes: a misheard word, a request placed in the wrong scan area, or a measurement marked as estimated. The draft is for you: you review it, and nothing from it goes into your project until you add it. Until walkthrough notes reach your account, your recording is simply stored with your project. The transcript and each draft are stored with your project. Deleting a scan area or a project hides it, but the recording, its audio-only copy, the camera frames, the transcript, and the drafts stay stored until your account is deleted. Deleting your account removes them all (within 30 days). Who Can See Your Walkthrough: Your transcript and your unshared drafts are visible to you and, when needed for support, safety, or legal reasons, to authorized Walkthroo staff; every staff view in Walkthroo is logged. Contractors never see your transcript, and they never see a draft you have not shared. Nothing from your walkthrough notes reaches a contractor unless you choose to share it: you can add the notes to your project description (shared like the rest of your description), or tap Share with pros to share your requests. A contractor pursues your project when they purchase your project lead, or when you accept their bid and they use Walkthroo's contractor tools. If you share your requests: pros who have not pursued your project see them without any measurements; pros who pursue your project see your shared requests with measurements, the AI-written summary, and the follow-up questions and the answers you typed, shown with a watermark of their name and the time, and every view is logged. If you update your draft later, contractors keep seeing the version you shared until you share again. Contractors never see the word-for-word transcript. No contractor can view your walkthrough video, camera frames, or scan images today; pros who pursue your project can use your scan measurements in Walkthroo's contractor tools to prepare their estimate. Viewing of the walkthrough video, scan, and floor plan in Walkthroo is planned for pros who pursue your project, with every view logged. For Contractors: when you view a homeowner's confirmed scope with measurements (and, once available, their protected scan media), we record the view: your name, the time, and what was viewed. Microphone: Walkthroo accesses your device microphone only when you choose to record: Record Video during a scan, or a voice note when you dictate a project description, a bid, or an estimate. What you dictate is turned into text by OpenAI, our speech-to-text provider, to power that feature; for contractor accounts, the text of a voice note is also kept in Walkthroo's AI usage records. The microphone is never active unless you start a recording, and denying microphone access never blocks anything (a walkthrough video simply records without sound). Server Logs: Like most online services, our servers automatically record basic technical information when you use the Service, such as IP address, browser type, operating system, and request timestamps. We use these first-party logs only for security, fraud prevention, and operating the Service - not for behavioral analytics, profiling, or advertising. Device Information: We may collect device identifiers, device type, and network information to improve our services and for security purposes. If you enable push notifications on a mobile device, we store your device's push notification token so we can deliver notifications; the token is removed when you sign out.

We use the information we collect for the following purposes: Service Delivery: To operate, maintain, and improve the Walkthroo platform, including facilitating connections between homeowners and contractors, processing bids, and managing accounts. Verification: To review contractor credentials. Contractors upload license, insurance, and tax (W-9) documentation, and the Walkthroo team reviews these documents before a contractor is marked verified. Walkthroo does not currently run background checks. If we engage authorized third-party verification providers in the future, we will update this policy first. Communication: To send you service-related notifications, updates, security alerts, and support messages. We may also send marketing communications with your consent, which you can opt out of at any time. Safety and Security: To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity on the platform. Service Improvement: To understand how the Service performs and to make improvements, using only our own first-party server logs. We do not use third-party analytics tools. Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests. We do not sell your personal information to third parties for their marketing purposes.

Walkthroo shares your information only in the following circumstances: Between Users: When a homeowner selects a contractor's bid, limited contact information is shared between both parties to facilitate the project. Prior to selection, homeowner contact details are not visible to contractors. Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processing (Stripe), transactional email delivery (Amazon Web Services Simple Email Service, used for notifications such as new bids, leads, and document-expiry reminders), cloud hosting and data storage, and AI service providers that power optional features: OpenAI for speech-to-text (voice notes and, when walkthrough notes are available and you choose Record Video, the audio-only copy of your walkthrough recording; only audio is sent) and Anthropic for text drafting (when walkthrough notes are available, your project scope draft from the transcript, your scan measurements, and what you typed; AI-assisted estimate drafts; and document data extraction). No photos, video, or scan images of your home are sent to any AI provider. OpenAI and Anthropic process this data under their business API terms: they do not use it to train their models, and they delete it within 30 days unless the law requires them to keep it longer. These providers are contractually obligated to use your information only for the purposes we specify. Verification Providers: If we engage third-party verification providers, contractor identity, license, and insurance information may be shared with them to complete the verification process. Legal Requirements: We may disclose your information if required to do so by law, in response to a valid subpoena, court order, or government request, or to protect the rights, property, or safety of Walkthroo, our users, or the public. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change. With Your Consent: We may share your information for other purposes with your explicit consent.

Walkthroo implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include: Encryption of data in transit using TLS/SSL protocols. Encryption of sensitive data at rest. Regular security assessments and vulnerability testing. Access controls limiting employee access to personal data on a need-to-know basis. Secure payment processing through PCI-DSS compliant partners. While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials.

Depending on your location, you may have the following rights regarding your personal information: Access: You may request a copy of the personal information we hold about you. Correction: You may request that we correct inaccurate or incomplete personal information. Deletion: You may request that we delete your personal information, subject to certain legal exceptions. You can start account deletion at any time directly in the app from Settings, where the "Delete Account" option immediately and permanently deactivates your account, blocks further sign-in, and marks the account for deletion. Our team then removes your profile, projects, scans, walkthrough recordings, transcripts, scope drafts, and uploaded media from our systems within 30 days. Individual walkthrough recordings, their audio copies, camera frames, transcripts, and scope drafts cannot be deleted one at a time; deleting your account removes them all within 30 days. You may also request account and data deletion - or ask about the status of a deletion request - by emailing privacy@walkthroo.us. We may retain a limited subset of information where required for legal, tax, fraud-prevention, or dispute-resolution purposes, for no longer than required by law. Retention: We keep personal information only for as long as your account is active or as needed to provide the Service. When information is no longer needed for these purposes, we delete it or de-identify it, except for the limited legal-retention cases described above. Portability: You may request a copy of your data in a structured, machine-readable format. Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by updating your notification preferences in your account settings. Do Not Sell: Walkthroo does not sell personal information. If this practice changes, we will provide you with an opt-out mechanism. California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us at privacy@walkthroo.us.

Walkthroo uses cookies to keep you signed in, remember your preferences, and keep the Service secure. We do not use cookies for advertising or cross-site tracking. Essential Cookies: Required for the Service to function properly, including session management and security features. These cannot be disabled. Analytics Cookies: Walkthroo does not currently use third-party analytics or advertising cookies, and no third-party tracking tools run in our app or website. We understand how the Service performs using our own first-party server logs. If we adopt third-party analytics tools in the future, we will update this policy before doing so. Preference Cookies: Used to remember your settings and preferences, such as language and notification settings. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service. We honor Do Not Track signals where technically feasible.

Walkthroo is not intended for use by individuals under the age of 18. By creating an account you confirm that you are at least 18 years old; we record that confirmation. We do not knowingly collect personal information from children under 18. Walkthrough recordings may capture other members of your household. You are responsible for deciding whether to record when children are present; we do not use recordings to identify anyone. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child under 18 has provided us with personal information, please contact us at privacy@walkthroo.us.

Walkthroo may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also send a notification to the email address associated with your account. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: privacy@walkthroo.us Mail: Pompido Inc. (Walkthroo), Attn: Privacy Team, 8 The Green, Suite B, Dover, DE 19901 We will make reasonable efforts to respond to your inquiry within 30 days. For data rights requests, we may need to verify your identity before processing your request.