Terms of Service
Please read these terms carefully before using the Walkthroo platform.
Last updated: October 30, 2026
Table of Contents
1. Acceptance of Terms
By accessing or using the Walkthroo platform, website, or any associated services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is operated by Pompido Inc. ("Pompido"). In these Terms, "Walkthroo," "we," "us," and "our" mean Pompido Inc., doing business as Walkthroo. If you do not agree to these Terms, you may not access or use the Service. Walkthroo reserves the right to update or modify these Terms at any time. Your continued use of the Service following any changes constitutes acceptance of the revised Terms.
2. User Accounts
To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Walkthroo immediately of any unauthorized use of your account. Walkthroo reserves the right to suspend or terminate accounts that violate these Terms.
3. Description of Services
Walkthroo operates an online marketplace that connects homeowners ("Clients") with contractors whose license, insurance, and tax documentation has been submitted to and reviewed by Walkthroo ("Contractors") for home improvement projects. The Service facilitates project posting, bid submission, contractor discovery, and initial communication. Walkthroo does not directly perform any contracting work and is not a party to any agreement between Clients and Contractors. Walkthroo does not guarantee the quality, timing, legality, or completion of any work performed by Contractors.
4. Contractor Obligations
Contractors using the Service agree to: (a) maintain a valid and current contractor license in all jurisdictions where they offer services; (b) maintain adequate liability insurance coverage as required by applicable law and Walkthroo policy; (c) provide accurate business and tax information, including a valid W-9; (d) complete Walkthroo's document verification process by submitting current license and insurance documentation for review; (e) comply with all applicable federal, state, and local laws and regulations; (f) provide accurate and honest information in all bids and communications; and (g) perform all accepted work in a professional and workmanlike manner. Failure to comply with these obligations may result in suspension or permanent removal from the platform.
5. Client Obligations
Clients using the Service agree to: (a) provide accurate and complete project descriptions, including scope, budget range, timeline, and location; (b) respond to bids and communications in a timely manner; (c) treat all Contractors with respect and professionalism; (d) not solicit Contractors discovered through the platform to circumvent the Service; and (e) provide honest and fair ratings and reviews based on actual project experiences. Walkthroo reserves the right to suspend or terminate Client accounts that engage in abusive, fraudulent, or deceptive practices.
6. Fees and Payment
The Service is free for Clients. There are no charges for posting projects, receiving bids, or selecting a Contractor. Contractors are charged a lead purchase fee for each lead they buy, which unlocks the ability to submit a bid on that project. Each lead's fee depends on the project, including its type of work, level of detail, size, and location. The fee for each lead is disclosed before purchase, and Contractors are charged only when they buy a lead. Lead fees are non-refundable, with one exception: if a lead turns out to be invalid (a duplicate or fake project, or a project withdrawn before you could bid), email support@walkthroo.us within 14 days of purchase. We reply within 5 business days. Approved refunds go back to your original payment method, and the refunded lead is removed from your account. The full policy is on our Support page (walkthroo.us/support). The optional contractor tools subscription renews monthly until cancelled; cancellation takes effect at the end of the paid billing period, and fees already charged for a billing period are not refunded (seat changes made mid-period are prorated as a charge or credit on the next invoice). Walkthroo reserves the right to modify its fee structure at any time with reasonable advance notice to affected users. All fees are in U.S. dollars and are subject to applicable taxes. If your account is suspended, or your business is no longer verified on Walkthroo, your tools are paused and so is billing for your tools subscription: you won't be charged while access is paused. If access is restored, billing resumes on your next renewal date. You can cancel the subscription at any time with Manage billing on your Team page, including while your account is suspended.
7. Intellectual Property
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, software, and the compilation thereof, are the exclusive property of Walkthroo or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any materials from the Service without the prior written consent of Walkthroo. Any content you submit to the platform, including project descriptions, bids, and reviews, grants Walkthroo a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content in connection with the Service. "Walkthroo" and the Walkthroo mark are trademarks of Pompido Inc.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Walkthroo and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service, including Contractors and Clients; (c) any content obtained from the Service; or (d) unauthorized access, use, or alteration of your transmissions or content. In no event shall Walkthroo's total liability to you for all claims relating to the Service exceed the amount paid by you to Walkthroo during the twelve (12) months preceding the claim.
9. Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the state where Walkthroo maintains its principal place of business. Each party shall bear its own costs and expenses in connection with the arbitration. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.
10. Termination
Walkthroo may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You may terminate your account at any time by contacting Walkthroo support or through the account settings in your dashboard. Suspending an account pauses billing for any tools subscription (see section 6).
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within the State of Delaware for the resolution of any disputes not subject to arbitration.
12. Contact Information
If you have any questions about these Terms of Service, please contact us at legal@walkthroo.us or write to us at: Pompido Inc. (Walkthroo), Attn: Legal Department, 8 The Green, Suite B, Dover, DE 19901. We will make reasonable efforts to respond to inquiries in a timely manner.